Orders & Delivery

Confirmation of your order will be e-mailed to you. Orders can be delivered to any world-wide address listed during the checkout process. For deliveries outside these regions, please contact us.

We offer free delivery on all orders including postage and packing to the United Kingdom.

Deliveries are despatched within 24 hours unless otherwise stated. If for any unforeseen reasons there is a delay, we will contact you.

Deliveries are not made during the weekends or UK Bank Holidays.

Orders taken after 12.00pm GMT on Friday are not despatched until Monday to avoid being in transit over the weekend.

If an item is out of stock we will contact you by e-mail or telephone with the options of waiting until we can supply the original goods, receiving a suitable substitution or cancelling the order.

Certain deliveries are made by a national courier service that will require a signature for acceptance of the goods - please let us know of alternative arrangements if you are unable to receive the order.

Payments & Taxes

We accept VISA, MasterCard, VISA Electron, VISA Delta, AMEX, Maestro (UK Issued) and Solo. All transactions are in pounds Sterling (£), USA Dollars ($) or Euros (€).

Online payments are handled using industry standard 128-bit encryption and are therefore highly secure.

Refunds on purchases will be made to the purchaser's credit/debit card account and all prices on this website are quoted are, where appropriate, inclusive of UK sales tax (VAT) at the current rate.

Refunds & Returns

If goods arrive damaged please advise us within three working days by email or telephone to arrange return and refund of the items.

If for any reason you are not satisfied with your goods, please contact us by telephone, letter, fax, or email within seven working days after they were received. We will arrange to exchange, or refund the goods, providing they are returned in perfect condition, unused and with their original packaging.

Reimbursement will be made to the purchasers credit/debit card account within 14 days after we are in receipt of the products.

Please note, you are responsible for postal charges.

Head Office Address

The Pied Piper
1 Montpellier Avenue
Cheltenham
Gloucestershire
GL50 1SA
United Kingdom

VAT No. 691 689 575.